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While forms might still work for your business, you should prepare for the future.

And if you look at how many companies were failing at contacting leads in five minutes or less, the data is pretty scary. In today’s landscape, can you guess what the number-one preferred channel for customer service is?And live chat does more than just decrease response time. Now that we’ve covered how response times can have major impacts on What if I’m out of the office and I get a few messages. It allows you to help customers instantly, despite not actually responding on your own.Then you can jump into the conversation when it’s convenient for you, without risking the loss of a potential lead.Now that you know exactly why you need live chat, let’s walk through how to set it up on your website.It’s quick and painless, and you can probably get it up and running in five minutes or less.

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